Privacy Notice
Updated November 2026
Whether you use the website, call us or write to us, the practices described on this page apply to the information you give us.
What details reach you?
Most of what we hold comes directly from you. Fill in the form on our contact page and we get the details you enter, which can include your name, phone number, email, the ZIP code or full address of the job (where the form has room) and what the work involves. Call or write to us and we get the content of that conversation, along with any photographs or files you attach. There’s also a small amount of server data: our hosting provider records the IP address, browser type, requested page and time of each visit, to secure the site and keep it available.
How does the chat work?
The chat is recorded, and an automated assistant may be the one replying. Each conversation stores the text you send, any contact details in it (a name, a phone number or an email address) and what the job is, along with the page it started on, the address of the site that brought you here, a rough location derived from your internet address, what device you are on and its browser, and a random identifier kept in your browser to tell your chats on the site apart. To produce the replies, the providers that operate the chat process what you send. This is used to respond to you, to help you book the job and to improve the chat.
How is my information used?
Information comes in so that we can answer you and do the job you asked about, from planning it to finishing it and checking afterwards that all is well. It also serves three everyday purposes: our business records, the security of the site and our legal duties.
Who else sees my information?
The providers that run this website, our email and our request handling can access information while providing their service. So can service partners who help deal with your request or perform the work. Information may also be disclosed when applicable law requires it or where necessary to protect rights and safety.
What about cookies?
About cookies: none are used for advertising or for analytics. Two things may still happen behind the scenes. The hosting company may set a single cookie that is strictly necessary to keep the site safe, and may also record anonymous totals of how often pages are opened, counted without cookies.
Can I see or delete my information?
Contact us by email at office@bexleydoorsgates.com or by phone at (380) 291-2604 if you want to see, correct or delete what we keep on file about you. We may need to confirm who you are before acting on it. Exercising these rights doesn’t affect the way we treat you.
What is the opt-out right?
People in certain states have a legal right to opt out of any “sale” or “sharing” of personal information, in the meaning their laws give those words. The Privacy Choices page sets out the steps.
When is my information deleted?
Retention is tied to purpose: we hold on to information as long as it serves your request, the work itself, our bookkeeping or a legal duty. When none of those still applies, we delete it.
How is my information protected?
In short: reasonable care on our side, but no guarantee, because no method of keeping or sending data is entirely safe.
Is this site intended for children?
We don’t knowingly collect information from children under 13, and this website isn’t intended for them.
What if this notice changes?
If anything here changes, the new text replaces this one and shows a new date at the top.
Questions?
A question about your information? You can send an email to office@bexleydoorsgates.com or call us at (380) 291-2604.